Customer Support

Schedule Service

Premium performance, health-conscious innovation — now at our best prices of the year. Every offer is backed by FOTILE's industry-leading 5-year warranty.

  • 5-Year Warranty Coverage
  • Starts from Installation Date
  • Rapid Response Scheduling
  • Nationwide Service Network

Would you like to arrange a service online?

FOTILE Customer Service will always provide rapid and reliable assistance. Fill out the form below and our team will contact you within 1 business day to confirm your appointment.

Prefer to call? 1 (888) 315-0366

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Which product category?

Installation Note: FOTILE is actively expanding our certified installer network. Our team will coordinate local installation professionals and confirm availability in your area when we follow up.

Your Contact Information
Service Address
About Your Issue

Found on the appliance label or your purchase receipt. Helps us prepare the right parts in advance.

We'll do our best to accommodate your preferred date. Final scheduling confirmed via follow-up call.

5yr

Total Warranty

Coverage

2yr

Parts & Labor

Included

4.8★

Customer Service

Rating

1day

Response Time

Guarantee

Service You Can Count On

Every FOTILE appliance is backed by our commitment to your long-term satisfaction — from purchase through every year of ownership.

  • Warranty from Installation

    Coverage starts when your appliance is installed — not when you buy it. A major advantage for new construction projects.

  • Good Housekeeping Standards

    Our customer service scores meet Good Housekeeping certification benchmarks.

  • Flexible Return Policy

    14-day standard returns with case-by-case flexibility — better than most major retailers.

  • Fast Parts Shipping

    Competitive with 2-day Amazon Prime delivery for replacement parts and accessories.

Experience FOTILE

Come See the Best of FOTILE at Our Stores

Visit a showroom near you and experience FOTILE's full kitchen ecosystem in person. Our in-store specialists can help you find the right combination for your home.

Find a Store Near You →